FAQ

Hot By Science is a health and wellness platform that connects eligible adults with laboratory testing, physician care, personalized care plans, prescription services where clinically appropriate, and customized supplement options.

Start by creating an account and completing the required health information. Depending on the services you choose, your journey may include laboratory testing, physician review, a personalized Physician Care Plan, and optional prescription or supplement purchases.

HBS Care is intended for adults aged 18 and older. Eligibility for specific services depends on your health information and applicable clinical criteria. Certain conditions or circumstances may make some HBS Care services unsuitable for you.

Laboratory testing is an important part of the HBS Care journey. Your laboratory results provide information that can be reviewed by a physician when preparing your Physician Care Plan.

A Physician Care Plan may include physician review, review of your laboratory results, personalized care recommendations, information about your laboratory testing, and access to applicable care-team support. Prescription medications are purchased separately when prescribed.

No. Prescription therapies are only available when a licensed healthcare professional determines that they are appropriate for you based on your health information, laboratory results, and other applicable clinical requirements.

HBS uses administrative and technical safeguards designed to protect your information. We share information with healthcare professionals and service providers only as necessary to provide requested services or as otherwise permitted or required by law. Please review our Privacy Policy for additional information.

You can contact the HBS team through our Contact page for questions about your account, purchases, laboratory testing, care journey, or other Platform services.